Update in Commission Plans - Effective from 15th March, 2018
We appreciate and thank you for your continued participation on Kraftly. We hope that the trust you have put in this partnership has helped you grow your business.
We are making changes to all our commission plans with effect from 15th March, 2018. We intermittently make changes to our commission plans to ensure that we can continue to provide our sellers with a growing platform committed to helping you sell online.
Your success and trust are of utmost importance to us – and that is why it is our constant endeavor to remain the most competitive marketplace in India. Effective from 15th March 2018, the following fee revisions will be applicable:
Table 1.
Plan Total Commission Transaction Fees per Order RTO Fees
Kraftly Starter 15% Rs. 35 Two-way
Kraftly Select 30% Rs. 25 One-way
Kraftly Select Plus
(Invite only)
40% Rs. 25 Zero

Table 2.
Plan Cancellation Charges (Before) Cancellation Charges (After)
Kraftly Starter 15% of order value 15% of order value
Kraftly Select 25% of order value 15% of order value
Kraftly Select Plus
(Invite only)
35% of order value 15% of order value

1. We have some great news for you. Cancellation charges for your shop have been reduced. We understand that sometimes, it may get difficult to process orders due to unforeseen situations or a gap in inventory. To ensure discipline in servicing orders, and yet making sure that you don’t lose money in case of an unfulfilled order. For all orders cancelled before acceptance, before fulfilment, and post-fulfillment, due to inability to hand over a package, sellers will now only need to pay 15% of the order value, irrespective of which commission plan they are on.
2. Sellers who are currently on Kraftly Select, Kraftly Select Plus and Kraftly Boost will automatically be migrated to the new Kraftly Select at midnight, on 15th March, 2018. The plan will now entail 30% commission.
3. All orders received after 12:00 AM on 15th March, 2018 by the above sellers will now be charged 30% commission on orders.
4. Kraftly Boost will cease to exist as a plan from 15th March, 2018
5. Kraftly Select Plus is being revised as a plan entirely. The new Kraftly Select Plus is an invite-only plan. Sellers will need to request subscription for this plan. Sellers will be benchmarked against key eligibility criteria like seller cancellation %, time for dispatch, product reviews etc., before subscription is confirmed.
6. The transaction fee per order, commission charged per order and RTO fees (wherever applicable), will follow the above tables.

Update in Payment Policy (Effective from February 1st, 2018)
In light of the recent increase in GST, we are revising our charges for shipping and COD. Our charges are due to change from 1st February 2018. The new rates will be as follows:
1.Shipping: Shipping charges across the platform are due to be modified 1st February onwards. The charges for various shipping weights are to be revised as follows:
Shipping Weight Old Charges (Rs.) New Charges* (Rs.)
0-0.5 Kg 60 70
0.5-1 Kg 120 140
1-2 Kg 180 210
2-5 Kg 420 490
*Includes GST of 18%

2. COD: COD charges across the platform are also due to be modified 1st February onwards. The charges will change as follows:
COD Charges Old Charges (Rs.) New Charges* (Rs.)
Per Order 60 70
*Includes GST of 18%
Update in Payment Policy (Effective from October 1st, 2017)
We have updated Kraftly’s order and payment terms and conditions, effective from 1st October 2017. The following changes are applicable as per the new terms:

1) Commission for our default commission plan “Kraftly Starter” has been modified to 15%.
2) Commission chargeable on orders sourced through Kraftly MySite, Social channels like Facebook, WhatsApp, Instagram, etc, Kraftly Ads Network will be 0%. Since sellers obtain these orders for themselves, commission charges will be waived, and a flat platform transaction fee of Rs. 25 will be charged only for these orders.
Please note: This is not a commission plan. Sellers on any plan can avail 0% commission whenever they get orders through the above mentioned channels- Social channels, MySite or Kraftly Ads Network.
3) COD fee can now be passed on to buyers by changing shop level settings. In the case that a seller chooses to pass COD fees to their buyers, COD will be charged to the buyer instead of the seller. The updated payment terms are below:
Cases Commission Freight Cost Return Freight Cost COD Charges Transaction Fee
Delivered Shipments Yes Yes NA No Yes
Shipment Cancellation By Seller* Yes NA NA No Yes
RTO Shipments* No Yes No No No
Returns Shipments* Yes Yes Yes No Yes
Self Funded Orders* No Yes Yes Yes Yes

*In case of orders that are cancelled by sellers before fulfilment, Kraftly commission is be applicable.
*In case of orders that are cancelled post-fulfillment due to seller's inability to hand over shipments during pickup, Kraftly commission is applicable.
*In case of orders that are returned by buyers after delivery, Kraftly commission is applicable.
*In case of RTO orders, forward freight cost is applicable.

Kraftly Charges:
1) 15% Commission + 18% GST on commission would be charged.
2) Return Freight Cost would be applicable at a flat rate of Rs. 60 (inclusive of service tax) per 0.5 kg in case of Return Shipments.
3) If your net settlement amount on any given day is negative, it will be withheld till the time it becomes positive.


To avoid cancellation charges, make sure you deliver all your orders. Refer to below guidelines to avoid auto cancellation of your orders:
• Accept your pending orders within 48 hours.
• Schedule pickup for your order within the specified shipping days
• Make sure the order is picked up within 3 pickup attempts by our logistics partner. For any clarifications please drop a mail to support@kraftly.com.
Update in Payment Policy (Effective from September 1st, 2017)
To reduce fees payable across the platform, and to get closer to the standardized fee structure in the industry, we’ve made changes to our transaction fee structure according to the commission plan a seller is on. The transaction fee structure will be as follows:

Transaction Type Subscription Plan Transaction Fees
Regular Orders Kraftly Starter Rs. 35
Regular Orders Kraftly Starter Rs. 25
Regular Orders Kraftly Select Plus Rs. 15

The payment terms will be as follows:
Cases Commission Transaction Fee Freight Cost Return Freight Cost COD Charges
Delivered Orders Yes Yes Yes NA Yes
Orders cancelled by Seller* Yes Yes NA NA NA
RTO Orders* No Yes Yes No No
Return Orders* Yes Yes Yes Yes Yes


*In case of orders that are cancelled by sellers before fulfilment, Kraftly commission is be applicable.
*In case of orders that are cancelled post-fulfillment due to seller's inability to hand over shipments during pickup, Kraftly commission is applicable.
*In case of orders that are returned by buyers after delivery, Kraftly commission is applicable.
*In case of RTO orders, forward freight cost is applicable.


Update in Payment Policy (Effective from June 1st, 2017) In an attempt to get closer to the standardized fee structure in the industry, we are making some changes to our fee rate-card. Effective from 1st June 2017, the following fee revisions will be applicable:

1) COD orders: In the interest of better growth for our sellers and better experience for our buyers, all sellers will now accept all COD orders on the platform.
2) COD Fee: The standard fee of Rs.60 on COD transactions will be eliminated, and we will now be a COD charge-free platform.
3) COD settings: COD settings for all sellers will be set by default to “Will accept COD orders”, from 1st June, 2017. This will happen even if your settings right now say “Will not accept COD orders”.
4) Transaction Fee for Selling on Kraftly: A fixed transaction fee of Rs.75 will be charged to sellers on all orders, prepaid and COD, from 1st June. This fee is inclusive of service tax.

For orders received on and after 1st June, the following fee rate chart will be applicable:
Cases Commission Freight Cost Return Freight Cost COD Charges Transaction Fee
Delivered Shipments Yes Yes NA No Yes
Shipment Cancellation By Seller * Yes NA NA No Yes
Order Cancellation By Seller* Yes NA NA No Yes
RTO Shipments No Yes No No No
Return Shipments Yes Yes Yes No Yes

*In case of orders that are cancelled by sellers before fulfilment, Kraftly commission is be applicable. 
*In case of orders that are cancelled post-fulfillment due to seller's inability to hand over shipments during pickup, Kraftly commission is applicable. 
*In case of orders that are returned by buyers after delivery, Kraftly commission is applicable. 
*In case of RTO orders, forward freight cost is applicable. 

Kraftly Charges: 
1) 10% Commission + 14% Service Tax + 0.5% Swachh Bharat Cess + 0.5% Krishi Kalyan Cess on commission would be charged. 
2) Return Freight Cost would be applicable at a flat rate of Rs. 60 (inclusive of service tax) per 0.5 kg in case of Return Shipments.
3) If your net settlement amount on any given day is negative, it will be withheld till the time it becomes positive. 
To avoid cancellation charges, make sure you deliver all your orders. Refer to below guidelines to avoid auto cancellation of your orders: 
• Accept your pending orders within 48 hours. 
• Schedule pickup for your order within the specified shipping days
• Make sure the order is picked up within 3 pickup attempts by our logistics partner For any clarifications please drop a mail to support@kraftly.com. 


Update in Payment Policy (Effective from March 20th, 2017)
We are pleased to inform you that Kraftly has been growing as a marketplace and more than 1.5 lakhs buyers interact with us every day. We have updated Kraftly’s order and payment terms and conditions, effective from 20th March 2017. The following changes are applicable as per the new terms:

1) Kraftly commission is applicable on orders that get returned to a seller
2) Forward Freight charges are applicable on RTO orders.

The updated payment terms are below:
Cases Commission Freight Cost Return Freight Cost COD Charges
Delivered Orders Yes Yes NA Yes
Orders Cancelled By Seller* Yes NA NA NA
Shipments Cancelled by Seller* Yes NA NA NA
RTO Orders* No Yes No No
Returns Orders* Yes Yes Yes Yes

*In case of orders that are cancelled by sellers before fulfilment, Kraftly commission is be applicable.
*In case of orders that are cancelled post-fulfillment due to seller's inability to hand over shipments during pickup, Kraftly commission is applicable.
*In case of orders that are returned by buyers after delivery, Kraftly commission is applicable.
*In case of RTO orders, forward freight cost is applicable.

Kraftly Charges:
1) 10% Commission + 14% Service Tax + 0.5% Swachh Bharat Cess + 0.5% Krishi Kalyan Cess on commission would be charged.
2) In case of COD, an additional fee of Rs. 60 (inclusive of service tax) will be levied.
3) Return Freight Cost would be applicable at a flat rate of Rs. 60 (inclusive of service tax) per 0.5 kg in case of Return Shipments.
4) If your net settlement amount on any given day is negative, it will be withheld till the time it becomes positive.
To avoid cancellation charges, make sure you deliver all your orders. Refer to below guidelines to avoid auto cancellation of your orders:
• Accept your pending orders within 48 hours.
• Schedule pickup for your order within the specified shipping days
• Make sure the order is picked up within 3 pickup attempts by our logistics partner For any clarifications please drop a mail to support@kraftly.com.